Last updated: October 10, 2026
Welcome to Smile Baby (smilebaby.in). These Terms & Conditions apply to your use of this website and to every purchase you make from us. By using the website or placing an order, you agree to these terms.
1. About us
This website is operated by Smile Baby, an online store based in Gurugram, Haryana, India. You can contact us at contact@smilebaby.in or +91 87098 77815. Our full business address is shown on our Contact Us page.
2. Eligibility
You must be at least 18 years old and able to enter into a legally binding contract under Indian law to place an order.
3. Products and pricing
- We try to describe products, photos and prices accurately. Colours may look slightly different on different screens.
- All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- Discount codes are subject to their own conditions and cannot be combined unless stated.
- We may correct pricing or description errors before an order is confirmed.
4. Orders
An order is confirmed when you receive an order confirmation. We may refuse or cancel an order if a product is unavailable, the delivery pincode is not serviceable, there is a pricing error, or we suspect fraudulent activity. Any amount paid for a cancelled order is refunded in full.
5. Payments
We accept the payment options shown at checkout, which may include UPI, cards, net banking, wallets and Cash on Delivery. Online payments are processed securely by our payment partners. We do not store your card or bank details.
6. Shipping, cancellations and refunds
Please read our Shipping & Delivery Policy and Cancellation, Return & Refund Policy. They form part of these terms.
7. Product use and safety
Our baby products must be used under adult supervision at all times. Please follow the instructions and age guidance provided with the product.
8. Intellectual property
The Smile Baby name, logo, website design and our own content are owned by us and may not be copied or used without our written permission.
9. Limitation of liability
To the extent allowed by law, our liability for any claim related to a product is limited to the amount you paid for that product.
10. Privacy
How we collect and use your information is explained in our Privacy Policy.
11. Governing law
These terms are governed by the laws of India. Courts in Gurugram, Haryana will have exclusive jurisdiction.
12. Grievance redressal
For any complaint, contact our Grievance Officer at contact@smilebaby.in or +91 87098 77815. We acknowledge complaints within 48 hours and aim to resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.
13. Changes to these terms
We may update these terms from time to time. The latest version will always be available on this page.