Last updated: October 10, 2026
We want you and your little one to be happy with your purchase. This policy explains how cancellations, returns, replacements and refunds work at Smile Baby.
1. Order cancellation
- You can cancel your order any time before it is dispatched by emailing contact@smilebaby.in or messaging us on WhatsApp at +91 87098 77815 with your order number.
- If you cancel a prepaid order before dispatch, you receive a full refund.
- Once an order has been dispatched, it cannot be cancelled.
- We may cancel an order if the product is out of stock, the pincode is not serviceable, there is a pricing error, or we suspect fraud. In such cases any amount paid is refunded in full.
2. Damaged, defective or wrong product
If your product arrives damaged, defective, with missing parts, or is not the item you ordered, contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and the packaging
- An unboxing video (recorded while opening the parcel)
After we verify the issue, we will offer a free replacement or a full refund, based on stock availability and your preference. We arrange the pickup of the item at no cost to you.
3. Returns for other reasons
For hygiene and safety reasons, baby products that have been used, washed, or assembled without a defect cannot be returned for a change of mind. Please read the product details carefully before ordering, and contact us if you have any question.
4. Conditions for return
- The product should be unused (unless it is defective) and in its original packaging with all parts and accessories.
- Requests raised after 48 hours of delivery may not be accepted for transit damage.
5. Refund timeline
- Approved refunds are initiated within 2 business days of approval (or of receiving the returned item, where a return pickup is needed).
- Prepaid orders: refunded to the original payment method. The amount usually reflects in 5 to 7 business days, depending on your bank.
- Cash on Delivery orders: refunded to your bank account or UPI ID, which we will ask you to share.
- Shipping is free, so no shipping charges are deducted from refunds.
6. How to raise a request
Email contact@smilebaby.in or call/WhatsApp +91 87098 77815 with your order number. We reply within 24 business hours.