Shipping
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on
low value items. In such cases, charging a nominal delivery charge helps them
offset logistics costs. Please check your order summary to understand the
delivery charges for individual products.
For Products listed as SmileBaby, a Rs 40 charge
for delivery per item may be applied if the order value is less than Rs 500.
While, orders of Rs 500 or above are delivered free.
Why does the delivery date not correspond to the
delivery timeline of X-Y business days?
It is possible that the Seller or our courier
partners have a holiday between the day your placed your order and the date of
delivery, which is based on the timelines shown on the product page. In this
case, we add a day to the estimated date. Some courier partners and Sellers do
not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within
the time specified on the product page. Business days exclude public holidays
and Sundays.
Estimated delivery time depends on the following
factors:
Are there any hidden costs (sales tax, octroi etc)
on items sold by Sellers on SmileBaby?
There are NO hidden charges when you make a
purchase on SmileBaby. List prices are final and all-inclusive. The price you
see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are
charged (if at all) extra depending on the Seller's shipping policy.
Why does the estimated delivery time vary for each
seller?
Whether your location can be serviced or not
depends on
At times Sellers prefer not to ship to certain
locations. This is entirely at their discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our
courier partner servicing your location to accept cash as payment at the time
of delivery.
Our courier partners have limits on the cash amount
payable on delivery depending on the destination and your order value might
have exceeded this limit. Please enter your pin code on the product page to
check if CoD is available in your location.
I need to return an item, how do I arrange for a
pick-up?
Returns are easy. Contact Us to initiate a return. You
will receive a call explaining the process, once you have initiated a return.
Does SmileBaby
deliver internationally?
As of now, SmileBaby doesn't deliver items
internationally.
You will be able to make your purchases on our site
from anywhere in the world with credit/debit cards issued in India and 21 other
countries, but please ensure the delivery address is in India.